LEARNING & QUALITY / LIVE SIMULATION
Customer Experience Lab
Practice the moments that matter. Build confidence before the real call.
VG Training Agent
Live role-play
Customer persona is concealed during the exercise
ME
Customer waiting
Start a scenario to connect with your simulated customer.
Technical support • Medium difficulty
Prototype: employee ID is self-entered, not verified. Use test IDs until employee sign-in is implemented.
Choose one of 11 simulated customers independently from the call scenario.
Choose a customer situation before starting. Each scenario has distinct facts and behavior.
Checking whether premium voice synthesis is configured...
Conversation transcript
Real-time turns captured for QA evaluation
🔒 Training simulation • Do not use real customer PII